Payment and Booking Policy

Booking

All appointments at Defined by Linda are booked via Fresha. You can book online at any time at fresha.com. If you have a query before booking, please get in touch via the contact page or by emailing linda@definedbylinda.com.

Deposits

A non-refundable deposit is required to secure all appointments. The deposit amount will be shown at the time of booking via Fresha. This deposit is deducted from the total treatment cost on the day of your appointment.

Deposits are non-refundable but may be transferred to a new appointment date if you provide at least 48 hours' notice.

Cancellations and Rescheduling

We understand that circumstances change. We ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.

• Cancellations or reschedules with more than 48 hours' notice: your deposit will be transferred to your new appointment.
• Cancellations or reschedules with less than 48 hours' notice: your deposit will be forfeited.
• No-shows (failure to attend without notice): your deposit will be forfeited and a new deposit will be required to rebook.

Late Arrivals

Please aim to arrive on time for your appointment. If you are more than 15 minutes late, we may not be able to complete your full treatment and the appointment may need to be rescheduled. Your deposit may be forfeited in this case.

Patch Tests

Depending on your medical history, Linda may require a patch test before certain treatments. Patch tests must be carried out at least 48 hours before your appointment. Linda will advise whether a patch test is required during your consultation.

Contraindications

There are certain medical conditions and medications that may prevent you from having semi-permanent makeup treatments. These include but are not limited to:

• Pregnancy or breastfeeding
• Blood-thinning medication (e.g. warfarin, aspirin)
• Active skin conditions in the treatment area
• Recent cosmetic procedures in the treatment area
• Certain autoimmune conditions

Please disclose all relevant medical information during your consultation. Failure to do so may affect the outcome of your treatment and your deposit may be forfeited if treatment cannot proceed.

Payment

The remaining balance (after your deposit) is payable on the day of your appointment. We accept:

• Cash
• Bank transfer
• Card payment

Top-Up Appointments

A complimentary top-up appointment is included with all new treatments and should be booked at 6 to 8 weeks after your initial appointment. This appointment is essential to achieve the best final result. Top-up appointments outside of this window (or for returning clients refreshing existing work) are charged separately.

Results and Expectations

Semi-permanent makeup results vary between individuals depending on skin type, lifestyle, and aftercare. Linda will discuss realistic expectations with you during your consultation. Refunds cannot be offered once a treatment has been carried out, as results are dependent on individual healing and aftercare compliance.

Photography

Linda may take before, during, and after photographs of your treatment for her records and for use on social media and her website. Your consent will be sought before any photographs are shared publicly. If you do not wish for your images to be used, please let Linda know.

Contact

If you have any questions about our booking or payment policy, please contact us:

Defined by Linda
19 Lower Redland Road, Clifton, Bristol, BS6 6TB
linda@definedbylinda.com
07480 258846