Terms & Conditions

Privacy Statement

We recognise that personal privacy is an important issue and therefore take your personal
data seriously. For GDPR purposes, any personal or medical information gathered through
the website or paperwork will only be used for insurance and medical purposes. We hereby
declare that we do not sell, license, or trade your personal information to third parties.
We also declare that we do not distribute your personal information to marketing
companies or other such organisations. We may ask for your name, address, date of birth,
email address, medical history, or allergies. We need this information for booking purposes
and to make sure you are eligible for the treatment. It is essential for us to ask for this
information before carrying out the treatment as some medical conditions, medication or
allergies may complicate the treatment. Failure to gather this information may be
detrimental to your health and safety or impact your result.

Booking Fees
To secure your appointment date and time, you must pay a non-refundable £50 booking fee
which will be deducted from the price due on the day of your treatment. Your appointment
will not be secure until the booking fee has been paid. Late payment may result in original
appointment time no longer being available.
All booking fees are non-refundable. Appointments cannot be moved multiple times; you
may need to pay an additional booking fee to secure another appointment. You
acknowledge that paying a booking fee to Defined By Linda confirms that you have read the
eligibility checklist and terms and conditions.

Patch Tests

A patch test is required at least 48 hours before your appointment. Providing no adverse
reactions take place, we will be happy to proceed with your treatment. Failure to complete
a patch test before your appointment could result in your appointment being cancelled and
the loss of your booking fee.

It is your responsibility to disclose any medication you are taking prior to the treatment. You
are also required to disclose any allergies, medical conditions, or skin conditions you have
prior to the treatment.
Failure to disclose this information may result in the cancellation of your appointment, may
impact your healed results or be detrimental to your health and safety. We cannot be held
responsible if you do not disclose this information. It is also your responsibility to inform us
of any changes in your medical history at any subsequent appointments.

Cancellation Policy
No shows will need to pay a new booking fee to re-book an appointment. We understand
that sometimes emergencies happen, and it’s not always possible to give adequate notice

when you can’t make an appointment. However, be aware that if you repeatedly cancel
appointments without proper notice or do not contact us, we reserve the right to refuse

Arrivals and Lateness

We recommend arriving 5 minutes earlier than your confirmed appointment time.
If you are running more than 5 minutes late, please ensure you make Defined by Linda
aware, so adjustments can be made or the rescheduling of an appointment where

The Right to Refuse Treatments

Please note we reserve the right to refuse treatments.

Children & Guests
We kindly ask you to turn up to your appointment alone. As treatments take 1 – 3 hours, we
are not able to accommodate any children or guests in the salon.

We kindly ask you to not eat, drink or smoke within the premises. We also ask you to not
take phone calls within the treatment room as this may cause a distraction during
treatment. Depending on your chosen treatment, your treatment can take between 1-3
hours, please allow yourself enough time as appointment cannot be rushed to completion if
you need to leave early.

All payments are to be made in full before leaving the premises. Cash and bank transfers are
both currently accepted.

All booking fees are non-refundable. Once the treatment has been carried out, there will be
no refunds under any circumstances.

Complaints & Feedback
Should you wish to make a complaint or provide feedback, please do so in writing within 7
days of your treatment via linda@definedbylinda.com. Complaints will be responded to
within 30 days. We strive to provide high quality services and will treat you with courtesy
and respect. We care for our clients and want the best for them, therefore, any feedback
received will be taken very seriously and we will do our very best to accommodate you.