Last updated: September 2025
At Defined by Linda, your privacy is very important to me. This policy explains how I collect, use, and protect your personal information when you visit my website, make an enquiry, or book a treatment.
1. Information I Collect
I may collect the following information when you contact me, book an appointment, or complete treatment forms:
- Name, email address, and phone number
- Address and billing information (if applicable)
- Medical history and consent forms (required for SPMU treatments)
- Photographs (before/after treatment, with your consent)
2. How I Use Your Information
Your information is used to:
- Process bookings and manage your appointments
- Contact you about your treatment and aftercare
- Keep secure treatment records as required by law
- Send marketing messages (only if you’ve opted in)
- Improve my services and customer experience
3. Marketing & Communication
- I may send you updates, offers, or reminders by email, SMS, or phone if you have opted in.
- You can opt out of marketing at any time by clicking “unsubscribe” in emails or replying STOP to text messages.
4. Sharing Your Information
I do not sell or share your personal information with third parties for marketing.
I may share data only when:
- Legally required (e.g. insurance or regulatory bodies)
- With trusted service providers (e.g. booking systems, payment processors, email/SMS software) who help me run my business securely.
5. Data Storage & Security
- Your personal information is stored securely and only accessed when necessary.
- Medical and treatment records are kept for a minimum of 6 years as required by UK law.
- Once no longer required, records are safely deleted or destroyed.
6. Your Rights
Under GDPR, you have the right to:
- Access the personal data I hold about you
- Request corrections or updates to your data
- Request deletion of your data (where legally possible)
- Withdraw consent for marketing at any time
To exercise these rights, please contact me directly (see details below).
7. Cookies
This website may use cookies to improve your browsing experience. You can manage or disable cookies through your browser settings.
8. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Defined by Linda
📧 Email: linda@definedbylinda.com
📞 Phone: 07480 258846
🌐 Website: www.definedbylinda.com